Employee Satisfaction's Impact on Customer Experience
I recently had a great chat with my friend Harman which reminded me of this beautiful message "Focus on Outcomes, Not Outputs".
A post shared by Ashok Tankala | Leadership and Executive Coach | Ex-CTO (@ashoktankala)
Harman's wife lost her precious ring in the resort's pool. Together with two resort workers, they tirelessly searched for it, but unfortunately, they didn't find the ring.
However, what Harman did next truly made a difference. As he was leaving, he generously tipped the two workers for their great effort. It touched their hearts because he appreciated their dedication. They continued the search even after Harman and his wife had left and they found the ring while cleaning the pool a few days later.
This reminded me that sometimes we get caught up in focusing solely on outputs, like revenue or numbers, without considering the well-being of our employees and customers. Which leads to unsatisfied employees and that leads to unhappy customers.
Shift your perspective towards valuing the effort, dedication and happiness of those around you. When we prioritize people and outcomes over outputs, we create a more meaningful and fulfilling workplace and customer relationships. 🙌